Common questions

I changed a page but the website still shows the old version.

• Did you publish? Saving (including autosave) doesn’t change the live site. Click Publish changes.
• Still old? Refresh the page in your browser. Very occasionally it takes up to a minute to show.

I can’t find a page I made.

Look in Content, on the right tab (Pages, Posts…), and try the Drafts and Trash tabs. Use the search box with a word from its title.

I deleted something by mistake.

• A whole page: open the Trash tab in Content, tick it, choose Restore and click Apply.
• Part of a page: open the page and use undo, or go back to an earlier version in Revisions.

The editor says someone else saved this page.

Two people had the page open at once. Reload the page to see their changes before carrying on, so neither of you loses work.

A picture is cropped badly.

Open it in Media and click on the part that matters most (see Images and files).

I’m not getting emails from a form.

Open the form, go to Notifications and check the Send to address and that Send this email is ticked. Check your spam folder. Everything sent is also kept under Submissions, so nothing is lost.

I can’t see Settings or Users.

Those are for admins. Ask an admin to make the change, or to give you the admin role.

Publishing says there are accessibility problems.

See Accessibility: fix them, mark them as checked, or publish anyway with a reason.

I didn’t get my invitation or password email.

Check your spam folder. Password links last an hour and invitations a week; ask for a new one if it has run out.

Something else is wrong.

Note what you clicked and what you saw (a screenshot helps), and send it to whoever looks after your site.